COVID-19 SAFETY PROTOCOLS

When guests check into our hotel over the next few months, they will notice a number of alterations-additions to the hotel’s operation, which are designed to minimize risk and enhance safety for our guests and staff.

The enhanced measures which our Hotel is implementing, in compliance with the mandatory criteria and extra recommendations of Greece’s Hotel Safety Protocols, include the following:

Team members (staff) training

  • Training on COVID-19 safety and sanitation protocols to all employees.
  • Information material throughout the staff areas.

Personal Protective Equipment

  • Provision of personal protective equipment to all employees.
  • Hand sanitizing stations for our guests and staff around public areas.
  • Regular thermal controls are done to all employees.

Physical distance

  • Floor signage and informative posters for physical distance.
  • Proper arrangement of breakfast area, bar, lounge and outdoor area tables to ensure appropriate distancing.

Cleaning and disinfection protocols

The hotel has chosen approved for use disinfectants effective against bacteria and viruses and appropriate for SARS- CoV-2.

Guest rooms

  • Enhanced cleaning and disinfection protocols are used to clean guest rooms with attention to high touched surfaces.
  • Steam cleaners for the disinfection of fabric surfaces.
  • All decorative items are suspended.
  • According to Greece’s Hotel Safety Protocols, the daily cleaning is suspended. The choice of cleaning frequency and linen changing frequency is determined by the client upon check in or during their stay.
  • The service process of the rooms will be done only in the absence of guests.
  • The entrance in guest rooms is not allowed for non guests.

Public areas

  • Increased frequency of disinfection of all public areas and staff areas with attention to high touched surfaces.
  • Steam cleaners for the disinfection of fabric surfaces.
  • Dining tables, bar stools, chairs etc disinfected after each use.
  • Recommendation to all guests the usage of their in-room WC.
  • Air Conditioning Cleaning, according to governmental protocols.

Front office desk

  • Check out time: 11:00 / Check in time: 15:00.
  • Guests personal data (address, telephone number, email) during check in, for public health protection and the possible need of tracing.
  • There is requisite attention and safety in the General Data Protection Regulation (GDPR) and all visitors and staff are informed that a file is kept for reasons of public health protection.
  • Appropriate floor signage for physical distancing.
  • All key cards disinfected prior use.
  • POS terminals disinfected after guest use.
  • Working surfaces & shared equipment disinfected regularly.
  • A complete medical kit available at the reception.
  • Contactless credit card POS available.
  • Guests are informed for the services that are officially suspended or altered.

Food & Beverage services

  • A hand disinfection stands in the breakfast area entrance.
  • The buffet will be served only by our team members.
  • When possible, the breakfast is served a la carte.
  • Tables are arranged with appropriate physical distancing.

Food safety

At our hotel, food handlers and supervisors are trained on safe food preparation and service practice according to HACCP principles.

Suppliers of goods & services

  • All our suppliers of goods and services follow similar Safety Protocols measures.
  • Suppliers do not enter the hotel from the main entrance, instead they enter from a separate secondary entrance.

Covid-19 Suspected Case Management Plan

If a visitor meets the Covid19 case definition criteria, the following are applied:

  • The health official of the hotel communicates directly with NPHO for a statement of the suspected case, and instructions for dealing with it.
  • It is recommended, in the suspected case, to remain in his/her room with the door closed.
  • In a patient who has symptoms of a respiratory infection (cough, sneezing, catarrh), a simple surgical mask and tissues are given immediately.
  • If there is a companion of the patient who wishes to stay close and care for him/her, a simple surgical mask is given, and is advised to wash his/her hands every time he/she comes in contact with the patient’s secretions, and certainly before the attendant touches his/her face, or before eating or drinking.
  • It is advisable to avoid entering the patient’s room if there is no significant reason. If necessary, a member of the hotel staff deals exclusively with the case.
  • Used protective equipment is discarded in a closed trash bin, and is not reused.
  • After disposing the protective equipment, hand washing follows.

The Management ensures that there is adequate consumable material directly available to the hotel staff to prevent infections: soap and water or alcohol-based hand washing solution, tissues, simple surgical masks, disposable gloves, thermometers, bin bags, surface wipes.

As a commitment to the health and well-being of our visitors, employees and society, we are closely following the developments regarding the new corona virus (SARS-Cov-2) with regular updates and guidance from the National Public Health Organization (E.O.D.Y.) and the Ministry of Health, as well as by additional governmental and European organizations. Based on the guidance we have received, we are confident that our facilities and services will be safe and that our staff will be ready to serve our customers.

We wish you a safe and pleasant stay in our hotel.

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